Refund policy

30-Day Return Policy
You have 30 days from receiving your order to request a return. To be eligible, items must be unworn, unused, with tags attached, and in their original packaging. A receipt or proof of purchase is required.

To start a return, contact us at support@nueflo.co.uk. If your return is approved, we’ll provide the return instructions. Customers are responsible for arranging and covering the cost of return shipping. Items sent back without prior approval cannot be accepted.

Damages or Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can fix it.

Exchanges
To exchange an item, return your original order following the above process, then place a new order for the item you want.

Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Bank processing times may vary. If more than 15 business days have passed since approval, contact support@nueflo.co.uk.