Shipping policy

Processing Times

Orders are processed Monday–Friday (excluding bank holidays).

Most orders are dispatched within 1–3 working days.

During busy periods (launches, sales, holidays), dispatch can take up to 4 working days.

Where We Ship

We currently ship to United Kingdom and USA addresses only.

Processing Times

Orders are processed Monday–Friday (excluding bank holidays).

Most orders are dispatched within 1–3 working days.

During busy periods (new drops, sales or holidays), dispatch may take up to 4 working days.

Delivery Options & Prices

United Kingdom
Standard Tracked: 2–4 business days — £3.99
Standard Tracked: 2–4 business days — FREE for orders £50+

USA
International Standard Tracked: 7–10 business days — £16.00

Tracking information will be sent to your email as soon as the order has been dispatched.

Address Issues

Please make sure your delivery details are entered correctly.
If a parcel is returned to us due to an incorrect address, re-delivery costs may apply.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, contact us at: support@nueflo.co.uk

We will investigate with the courier and help resolve the issue.

Returns & Exchanges

For full information, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about shipping or your order: support@nueflo.co.uk